- If you are inquiring about a cake for your event, the best way to reach me is by email TracysCustomCakery@gmail.com or by using the Contact Us form on this website.
- Please have the following information ready: Exact date of event, # of servings, theme or any ideas/elements you'd like to see on your cake.
- All order inquiries must provide an approximate number of servings UNLESS YOU ARE BOOKING MORE THAN 6 MONTHS OUT. I can no longer accept orders without this info. Policies for final serving amounts will be outlined in your contract when you order.
- All correspondence and quotes are done by e-mail. Details can be finalized by phone but everything leading up to final details will be by email ONLY
- I am a one-woman bakery and work out of a commercial kitchen in my home so I can only take on a limited number of cakes per week. Cakes are taken on a weekend basis Thursday thru Saturday. I may be able to take a weekday order if my schedule permits.
- Typically I book 4-6 weeks in advance and sometimes further during busy seasons. It's never to early to book your cake!
Prices are dependent upon many factors including # of servings, complexity of design and time to complete. Single tier and multi-tiered cakes generally START at $6-$7 per serving. Cupcakes start at $36 per dozen for plain buttercream iced, $45 & up for toppers. 3D and sculpted cakes START at $10 per serving.
Serving minimums are 15 servings for single tier cakes, 18 servings for multi-tiered cakes, 1 dozen for cupcakes (single flavor). Standard and gourmet cookies are sold by the dozen with a one dozen minimum. First birthday smash cakes are not available for order by themselves. A standard cake order must be placed to receive a smash cake (pricing for smash cakes depend on size/design).
We DO NOT offer sheet cakes of any sort. We also do not offer decorated sugar cookies (Except for PYO Cookies) number shaped cakes or cupcake pull apart cakes.
Because of the time-consuming, hand crafted nature of our products, we do NOT offer discounts or refunds!
All cake orders require a 50% retainer to secure the event date. Retainers are non-refundable and non-transferable. No order is considered booked until the retainer is paid. orders booking 6 months or more in advance require a $100 retainer.
Cakes ordered with 10 days notice or less will require full payment at the time of ordering.
We are completely closed on Sundays and do not offer pickups or deliveries. You may arrange to pick up your cake during Saturday pickup times. Deliveries for Sunday orders can be made on Saturday to your house. We DO NOT recommend leaving cakes in a venue commercial refrigerator overnight unless the venue can verify that cakes with fondant or fondant decorations can be safely stored without melting. Commercial refrigerators are very high humidity and decorations tend to melt.
- Consultations can be requested by email or by filling out the contact form on this website.
- We do not offer sit-down tastings. You may order a sampler of 3 mini cakes (4 inch cakes with a thin layer of filling. Flavors are usually whatever we are baking that week. Since we do not have a storefront, we do not bake every day and flavors are limited. Price is $35 per sampler. At least one week notice is needed. Please call or email to order your sampler. Full payment is due at the time of order.
Cake Ordering Info:
Consultations/Tastings:
Tips for inquiring/ordering:
Payments Accepted:
*Please have ready the number of servings, EXACT DATE, and design idea before contacting us. We cannot hold spots for approximate dates. If we ask questions by email, please try to read them thoroughly and answer each one. All of this information will help things run smoothly for both of us.
*When deciding on number of servings, PLEASE give us the number of servings of people you think will eat cake. Too often we're told a specific and large number of servings and as the date gets closer, the number is decreased because "not everyone will eat cake". We do book orders according to size/refrigerator space. If you tell us you want a large amount of servings then decrease it, it's unfair to those we had to turn away. If you will have other desserts, you can plan for less cake servings. If cake is the only dessert, you should plan for at least most of your guests to eat cake. We reserve the right to charge a fee or not apply your deposit to your cake cost if you severely decrease your serving amount within 3 weeks of your event.
*If you have photos of the design you are looking for, please send them our way! We can try to replicate it best we can but cannot guarantee exact. Please choose your designs carefully. If you choose a photo of a cake decorated in fondant and you don't want fondant, we might not be able to duplicate the design. And please keep in mind that not everything can be made into cake ;)
*Sculpted toppers and decorations are priced according to size, design and time involved. We typically do not sculpt people figures. We try to stick to simple designs such as animals, fish, etc. Sculpting is an art in itself and we are cake decorators first and foremost. If you are looking for an EXACT replica of a certain person, character etc for cake, please consider purchasing a toy or figurine.
*Have a budget in mind when inquiring about your cake. This will help us to come up with a design that fits your budget.....if your budget is within reason. Please keep in mind that custom cakes take a lot of time, skill and expense and will most definitely cost more than what you find in a grocery store.
*If the price quoted is higher than you expected, please let us know! Depending on the design requested we may be able to modify the design to bring the price down. If we "hear crickets" after quoting a price, we can't help you with a design to hopefully fit your budget! It will NOT hurt our feelings if you decide to go another direction! So please be honest!
*If you place an order, please get your deposit, contract and other information to us before the due date. We are a very busy bakery and really do not have time to chase everyone down for details. Getting your deposit in immediately and your information/details back in a timely manner will prevent losing your spot or incurring a late fee.
All major credit cards, Venmo and cash are acceptable forms of payments. Checks are only accepted for retainers and advance payment. You may request an email invoice to pay for retainers and advance order payments securely online.
Ordering Information